Privacy Policy

1. Introduction

Steam Mop Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website steam-mop.com.au.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include your name, email address, and any message content you provide.

2.2 Automatically Collected Data

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website
• Respond to your enquiries and requests
• Send you newsletters and marketing communications (with your consent)
• Analyse website usage to improve user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements (including Google AdSense)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

5. Third-Party Services

5.1 Google AdSense

We use Google AdSense to display advertisements. Google uses cookies to serve ads based on your prior visits to our website and other websites. You may opt out of personalised advertising by visiting Google Ads Settings.

5.2 Amazon Associates

We participate in the Amazon Associates Program, an affiliate advertising program. When you click on Amazon product links and make a purchase, we may earn a commission. Amazon may collect data about your browsing and purchasing activity.

5.3 Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect information about how you use our site. This data is transmitted to and stored by Google.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@steam-mop.com.au

Or visit our Contact Page.